A primary factor for delivering immeasurable customer experience is VoIP. If you have worked in a business for years, its quite easy to go through the work day and now pay much attention to the quality of calls. Because of this, overtime, call quality can begin to slip, leaving your business on the decrease in terms of customer service.
In order to get clear calls from one end of the line to another, there are many things that need to work together. When looking at an individual phone system, you will need plenty of implementation and monitoring in order for it to deliver clear and consistent call quality.
What Is a VoIP Phone System?
A VoIP phone system is a new and improved type of phone system that lets users make voice calls using an internet connection, as opposed to transmitting voice signals over a traditional analog phone line. By using this service, you can call someone else that has the same of different service providers at no extra cost, with no added issues. This even includes long distance phone numbers and international numbers on the same, or other networks.
The call quality that VoIP offers is responsive and clear, because it is made through internet packet deliver. There are plenty of factors that go into account when determining call quality via the internet. Specifically, these factors are the computer you have, routers, SIP phones, VoIP servers, and the itnernset connection.
The main factor of call quality is the stability of your internet connection.
Even though this is an important factor, a strong internet connection may not be the only thing that can improve or ruin call quality. It is possible that bad call quality can be caused from something else. In order to fix this problem, you must be able to identity which component isnt working correctly.
How to Implement a VoIP Phone System Into Your Business
For most of us, its very uncommon to run into a business that doesnt have stable or
It’s hard to run a business today without having a good and reliable internet connection. It’s often only when your internet goes down that you realize how much your business relies on it to perform your most vital functions.
Your employees and customers value clear call connections. The good news is that there’s no reason to sacrifice VoIP call quality. To have a reliable VoIP phone system to support your call center, pay attention to your quality of service metrics, and be sure to have a backup system in place. The right call center software will be one of your biggest protections for call quality.
VoIP Implementation Issues
Listed below are the top three most important issues for phone system implementation in your workplace.
1. Start off by getting familiar with network terms, because VoIP traffic increases the load that your internet network carries, and you will need to know to to utilize each aspect. Bandwidth is a term you need to get acquainted with due to the fact that you need to have sufficient bandwidth to have room for all your communication needs. For example, when you start running low on bandwidth, you will start getting unclear voice quality or even dropped calls.
2. Remember to consistently analyze your communication channels. Quality-of-service (QoS) implementation is a feature that most routers and switches have, making it easy to prioritize voice signals over other types of traffic. To ensure the best call quality, set up the QoS so that voice traffic is a priority.
3. It is important to make sure your network is secure. With internet hacks increasing, every user needs to be familiar with any threats that come into contact with the phone system being used. As with other programs, most VoIP systems use firewalls that protect against outside attacks, operating between switching, data encryption, and transportation between hosts. The bright side is that when you use a cloud-based phone system, the host makes sure that the servers have security protection in place to handle encryption and data protection.
Once you implement VoIP into your business, it is best to keep tabs on your network constantly, to ensure traffic flow and to prevent any issues that might arise.
How to Monitor VoIP Call Quality
Once all of the logistics that come along with integrating your phone system are finished, you can being to focus on more interal things. You can start to monitor your call qualities, making sure to detect things such as popping noises, distortion, echoing, dropped calls, and one-way audio.
The VoIP process is very straightforward, and involves your voice audio to get converted into compressed data packets, while traveling to the other end of the communication. Even though its a relatively straightforward process, there are countless steps that must take place along the way. Because of this many things can go wrong, which will ultimately affect call quality.
Having a strong and stable internet connection is always a good place to start, when looking to improve call quality, but the culprit could lie in another part of the process. Here are a few other things to look for.
- Latency delays – You may experience delays in the audio when it is traveling through the initial provider network. Latency won’t affect the quality of the audio, but it causes problems due to the fact that it throws off the timing of the delivery.
- Jitter – For audio to be intelligible, it has to be played at a constant rhythm, which will highlight any interference. When the data packets arrive to their destination at irregular intervals, it interferes with call quality causing jittery speech patterns. If the packets arrive too quickly, you’ll miss some of the audio and if they arrive too late, you’ll hear bouts of silence.
- Packet loss – If the data packets get lost or delayed along their journey or they have errors in them, the network may drop them altogether and you’ll get missing chunks of audio.
How to Troubleshoot VoIP Call Quality Issues
In most cases, the common solution for call quality, is to check the strength of your internet connection. Its always good to start with, and morse often than not, the case for poor call quality. Just keep in mind, there are many components that work together in order for voice signals to travel from point A to point B. It is best to have your service provider forgo consistent check ups, to ensure call quality stays as strong as it can.
The VoIP service provider may be able to pinpoint some of the problems and improve the service faster than general IT people that don’t deal with VoIP issues on a regular basis. Some of the other things they should check are the quality of headsets, the router rules, and bandwidth. From there, you and your service provider can target the issue.
How to Prevent VoIP Sound Quality Issues
In most cases, VoIP phone systems have excellent sound quality no matter what the issue is. You can prevent countless sound issues on the front end, through monitoring your system and addressing any problems along the way.
- Audit your existing system regularly and check all the components of your software
- Be aware that voice data should have priority over other types of data
- Determine your bandwidth requirements to ensure high quality for calls
- Choose equipment and software that’s interoperable while also supporting interconnectivity
- Finally, choose the right VoIP phone system provider. A good provider will be at your service if you experience any problems with call quality, and if your internet connection is working properly, your VoIP service provider can usually resolve problems quickly. This will save you the hassle of dealing with multiple vendors and spending more money than needed.
9 VoIP Performance Management Best Practices
- Verify your network stability to prevent choppy audio
- Test your devices, headsets, and network for latency issues
- Check firewalls to be sure they’re not blocking the flow of traffic
- Make sure you have quality network cables for all devices to improve call quality
- Put all VoIP phones on your network into their own Virtual Local Area Network (VLAN), which will help to segment it from other traffic.
- Ensure that incoming calls ring and don’t go to voicemail
- Test your system for the speed that you can request and receive data
- Test your system for variations in response time, which is also known as a jitter
- Choose a reputable VoIP phone system provider with a proven track record to make sure that all your needs are and will be met
Most issues that come along with integrating a VoIP into your work place have been worked out over time. Even with that being said, its best to know what goes on behind the scenes and be proactive. If you business is losing customers due to poor call quality, it will reflect poorly on all aspects of your company. In business, you cant control everything, but when you make the investment to ensure customers are being supported, it will pay off.